Professional Background

Jessica Santana brings 14 years of experience in the insurance industry, having served in a range of roles including Insurance Agent, Agent Assistant, and Team Supervisor. With a strong foundation in personal lines, she has focused her career on new business, renewals, claims support, and policy servicing. Her deep knowledge and leadership experience have made her a trusted resource for both clients and colleagues. Jessica holds a high school diploma and continues to build on her professional expertise through hands-on experience and mentorship.

Approach to Work

Jessica is driven by a passion for excellent customer service and a genuine desire to support those around her. She thrives in team environments and has trained and led customer service representatives and agents to deliver top-tier service. Her approach is centered on listening, educating, and guiding clients through their insurance needs with clarity and care, making her a dependable partner in protection.

Fun Facts

Outside of work, Jessica is deeply involved in her church community, where she and her husband serve as Senior Elders. Together, they support their pastors, help oversee church departments, and provide care for parishioners. At home, Jessica enjoys quality time with her husband and children, playing games, reading books, and sharing meals with friends—finding joy in connection, conversation, and community.